Please see the most frequently asked questions by our customers below. If you feel we haven't answered your question here, please do get in touch via email on: email@example.com and we'll be more than happy to help.
Are my details secure?
Yes both your credit card and personal details are secure on the Framerstamp site. All payments are managed by PayPal whether payment is made through PayPal or directly by credit card. We have no access to card details. Addresses and email addresses are used by us only for the purpose of sending your items or contacting you about an order and we will never contact you directly for any other reason. These details are kept securely and safely destroyed after transactions have been completed.
Can Framerstamp stamps be shipped anywhere in the world?
Yes we can. Unfortunately the cost of shipping abroad is quite expensive especially if post is tracked. However costs are subsidised for posting abroad and if we find the cost is significantly less than you have paid for postage we will refund the difference
How will I know my order has reached you?
On receipt of your order we will email you directly to the address you use for PayPal or the email address given with your order. This email will confirm your order and also let you know when your item will be posted. Subsequently we will also email you again once it has been posted so you will know when to expect it.
How much is postage and packing?
Postage and packing is included in the price given if buying in the UK. You’ve already paid for the stamps on the inside! Postage costs to the rest of the world are given at check out. We post individual orders first class and multiple orders second class signed for.
How long will the designs take to arrive?
We aim to post them to you within 3 working days to arrive within at most 5 working days. If you need your framed stamps very quickly then we may be able to do this depending on the time of year so please contact us.
Why does the cost of the framed stamp designs vary?
The cost depends on the size and type of frame and not least the cost of the stamps themselves which vary considerably depending on their age, condition and rarity. At Framerstamp we only use mint unused stamps in good condition, for framed stamps sets.
Can I get some stamps I own myself individually designed?
Yes if you have your own set then we can design and frame these if you contact us at firstname.lastname@example.org and we will let you know the cost. It may be necessary to send an image of the stamps you have in mind before costing them.
I can’t see any stamps of snails, are any available please?
Yes there are stamps of snails though they are not GB stamps. We will send you details and some images. In general if a theme doesn’t appear in our collection or you have a set of stamps you like that are not already available through Framerstamp then we can purchase the stamps assuming they are not very rare and give you a total cost.
What happens if my framed stamps are damaged in the post?
We pack our products very carefully so this shouldn’t this happen, but if it does or you are not completely satisfied please return the goods to us within 14 days. We will immediately send you a replacement or full refund (let us know which you require) and we will also of course reimburse your postage costs.